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CareLogic BY Qualifacts

CareLogic Logo
200 2nd Ave S 
Nashville TN 37201 
(866) 386-6755 
(615) 386-1225 
Most Recent Release: 2010 
Most Recent Version: SaaS: Enterprise 

ONC-ATCB Certifying Body: CCHIT
Certification Period: 2011/2012
Certification Type: Modular
Qualifacts is the largest Software as a Service (SaaS) provider of EHR and billing systems for behavioral health and human services providers. The company's web-based CareLogic Enterprise service includes comprehensive, integrated clinical, financial, reporting and administrative information management capabilities, which improve clinical workflow, revenue cycle management and operational transparency. During Qualifacts' first 6 years of business as a private software company, the primary focus on the business was building highly customized systems for large behavioral health and human services providers across the country, including the nation's largest community mental health provider, Centerstone, headquartered in Nashville, Tenn. These custom systems were delivered via an ASP (Application Service Provider) model in which Qualifacts would host the application for the large providers. As an ASP (vs. a SaaS provider) there were limitations. First was cost: most providers simply could not afford hundreds of thousands of dollars in custom software. Second, as a custom ASP application, customers were individually responsible for ongoing changes - new enhancements, regulatory changes, etc. - as they were not on a common code line across all other CareLogic ASP customers. As a result, Qualifacts made the decision in 2005 to move to a SaaS platform. The decision to introduce a single SaaS code line (with multiple customer tenants) was a great one for Qualifacts and our customers. The first step in the move was consolidating the best of breed capabilities from the very sophisticated systems that built for our early customer base into a single platform which today is CareLogic Enterprise. This was a great example of Qualifacts harnessing our customers' expertise by taking advantage of truly relevant functionality that had been proven out by years of real-world use by thousands of administrative, clinical and fiscal employees. The new SaaS option was named CareLogic Enterprise and the first provider went live on Enterprise in 2006. Qualifacts is extremely proud of what CareLogic Enterprise has done for our customers and equally proud of the work that our customers continue to do running strong projects and continuing to provide input so that CareLogic becomes a better application as Qualifacts becomes a better company every day.
All Qualifacts customers use the same platform with new features provided regularly at no additional cost. Traditional software applications grow less efficient and useful over time while SaaS applications improve. So as long a behavioral health agency is a client of Qualifacts, its EHR will be state-of-the-art allowing it to maintain a competitive advantage. Qualifacts manages all network maintenance and upgrades from day one, so the agency's IT staff is free to work on its own strategic initiatives. There's no need to focus on system maintenance - a distraction and cost that makes sense to avoid with all the other priorities agencies face - or hire expensive and difficult to retain computer programmers.

Specialties: Psychology
Number of Physicians in Target Market for
CareLogic


Practice Environment for
CareLogic


Unique Installations: Large, not-for-profit, community-based behavioral health providers make up the majority of Qualifacts' 70 customers. The largest user has over 6,000 employees and the smallest customer has 10 users on the system. The median Qualifacts customer is a $10-20 million dollar provider with 100-250 users in the system and supporting 20+ programs within CareLogic. Daily there are as many as 18,000 users logged into the CareLogic system from throughout the country, making us the largest SaaS provider in the country.

Facilities: Community Health Center

Market Segments: Multi-agency consortiums: Qualifacts is particularly well versed at providing EHR and PMS systems for multi-agency consortiums for Community Mental Health and other Behavioral Health Providers.
EHR Structure

Client/Server or ASP: ASP 
EMR or EMR/PM System:  
Operating System: Windows 
Database: Oracle 
Dragon® Medical Compatibility
Overall Dragon Medical Compatibility:

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