[FL Doc]

Kaiser Permanente Launches Mobile App to Make Finding Care Facilities Easy and Convenient

Free mobile app allows patients on the go to locate Kaiser Permanente facilities.

OAKLAND, Calif., July 26, 2011 /PRNewswire/ -- Kaiser Permanente announced today the launch of its first mobile application, KP Locator. The app, available at no charge through the iPhone App Store, is just one element of Kaiser Permanente's growing mobile strategy, which also includes the optimization of My Health Manager, Kaiser Permanente's integrated personal health record on kp.org, for mobile devices later this year.

The Facility Directory on kp.org is one of Kaiser Permanente's top five online tools with nearly six million visits in 2010. KP Locator combines the power of the robust directory and the iPhone's GPS capabilities to make searching for KP facilities fast and easy for patients on the go. It answers three of the most basic, but vital, user questions thoroughly and simply – where are the Kaiser Permanente locations close to me, how can I contact and get to them, and what departments and services can I access there?

Using Google maps, KP Locator has a simple and intuitive interface familiar to iPhone owners. Users can input a city name or ZIP code to find the KP facilities in their area. Search results can be viewed as pins on a map or a list. Users simply tap the desired facility to view address and phone number information and departments and services available there. Users can add the facility to their favorites list to quickly access the information later, add phone numbers to their contact list, and text or email facility information to someone else. By tapping on the "Directions to here" button on the facility information screen, users can get driving, walking or public transportation directions to the facility. Ultimately, the goal is to provide convenient mobile tools that empower patients to manage their health, no matter the device or operating system.

"Mobile solutions, like KP Locator and the upcoming mobile-optimized version of My Health Manager, mobile.kp.org, are a natural progression in delivering a high-quality care experience," said Phil Fasano, executive vice president and chief information officer, Kaiser Permanente. "Mobile solutions also address the rising costs of health care by giving members access to routine information and services without staff intervention, making interactions more convenient, personal and effective."

The new and future mobile capabilities complement Kaiser Permanente's already significant web presence, providing members with convenient, 24-7 access to their personal health information and to their care teams, and could lead to increased self-management and better health outcomes. Mobile capabilities also allow Kaiser Permanente to engage new member populations that may have a cell phone or other mobile device, but not a home computer.

"Recent analytics reports show that more than 14 percent of visits to kp.org are from mobile devices and smart phones," said Christine Paige, senior vice president for marketing and Internet services, Kaiser Permanente. "As mobile devices become more and more affordable, that number will grow. We want our members who have those devices to have easy access to all of the same high-quality online tools on their mobile devices as they have from standard computers."

Kaiser Permanente members, from healthy, young adults to Medicare beneficiaries, have enjoyed online access to their lab test results, medications and other important health information since 2007. More than 3.5 million members have signed up to access My Health Manager, which received more than 62 million logins in 2010. The secure personal health record also allows members to order prescription refills and message their doctors, often saving them the inconvenience of having to go to a physician's office or wait on hold to speak with a clinician on the phone.

Kaiser Permanente is known for its leadership in the use of health information technology (health IT) and its groundbreaking electronic health record, Kaiser Permanente HealthConnect®, which is the largest private EHR in the world. KP HealthConnect enables all of Kaiser Permanente's more than 15,000 physicians to electronically access the medical records of all 8.8 million Kaiser Permanente members nationwide and serves as a model for other systems. The health care provider has received numerous awards for its health IT expertise including 35 HIMSS Stage 7 Awards, more than any other health care organization.

[MedicalMary]

EHR mobile app new addition to healthcare giant.

Kaiser Permanente debuts EHR mobile app

January 23, 2012 — 4:33pm ET | By Sara Jackson

Kaiser Permanent today launched a mobile app giving more than 9 million patients access to their online medical records. The healthcare giant created a mobile-optimized version of its member website, kp.org, with a companion Android app. The company promises an iPhone app later this year.

Kaiser officials say members will be able to view information from past visits, access lab results and pharmacy orders and see other data from their records. They also will be able to check appointments and exchange texts with clinicians via smartphone.

It's remarkably quick work, considering that just last August, Kaiser IT reps admitted they had virtually no mobile strategy crafted, and no apps under development other than the KP Locator mapping app released at the end of the summer.

But they seem to have had a little push from users. In a 2011 study of Kaiser members, smartphone users said the ability to access kp.org's My Health Manager functions from their phones was what they wanted most. And even without the optimization for mobile devices, visits to the kp.org website from smartphones skyrocketed 46 percent during 2011, to make up 14 percent of total visits to the site.